Privacy Policy

Effective Date: January 8th, 2026
Business Registered Name: Shop Mart
Website: https://shopmartslu.com
Email: info@shopmartslu.com

1. Introduction

At Shop Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our marketplace, whether as a customer or vendor.

2. Information We Collect

  • Account Information: Name, email, phone number, billing/shipping address.
  • Vendor Information: Business name, tax details, payment account information.
  • Transaction Data: Orders, payments, refunds, and shipping details.
  • Technical Data: IP address, browser type, device information, cookies.
  • Analytics Data: Information collected via Google Analytics, such as browsing behavior, pages visited, and time spent on the site.

3. How We Use Your Information

  • To process orders and payments.
  • To provide vendor payouts and manage commissions.
  • To improve marketplace functionality and customer experience.
  • To comply with legal and tax obligations in Saint Lucia.
  • To send updates, promotions, or important notices (you may opt out).
  • To analyze site performance and user behavior through Google Analytics.

4. Sharing of Information

We do not sell your personal data. We may share information only with:

  • Vendors: To fulfill your orders.
  • Payment Providers: Stripe, Credit Card processors, and local bank transfers.
  • Couriers/Delivery Services: To deliver products.
  • Legal Authorities: If required by law.
  • Analytics Providers: Google Analytics, for site performance tracking.

5. Data Security

We use SSL encryption, secure servers, and industry-standard practices to protect your data. However, no system is 100% secure, and we encourage safe online practices.

6. Your Rights

  • Access and update your personal information.
  • Request deletion of your account.
  • Opt out of marketing communications.
  • Contact us for privacy-related concerns.

7. Cookies & Tracking

We use cookies to improve site performance, remember preferences, and analyze traffic. Google Analytics may also use cookies to collect anonymous usage data. You can disable cookies in your browser, but some features may not work properly.

8. International Users

If you access Shop Mart from outside Saint Lucia, your data may be transferred and processed in Saint Lucia under local laws.

9. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Email: info@shopmartslu.com
Website: https://shopmartslu.com/contact