Privacy Policy

Shop Mart Ltd.
Website: shopmartslu.com
Effective Date: 1-July-2026
Last Updated: 1 -July-2026

1. Introduction

Shop Mart Ltd. (“Shop Mart”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, shopmartslu.com, our marketplace services, and related features.

By accessing or using Shop Mart, you agree to the practices described in this Privacy Policy.

2. About Us

Shop Mart Ltd.
Almondale, Union
Castries, LC02 801
Saint Lucia

General Enquiries: info@shopmartslu.com
Customer Support: support@shopmartslu.com
Privacy Requests: privacy@shopmartslu.com

3. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Full name
Email address
Telephone number
Billing address
Delivery address
Business information (for vendors)
Payment-related information
Customer support communications

Vendor Information

For businesses selling on Shop Mart, we may collect:

Business name
Business address
Tax or registration information
Banking or payout information
Identification documents for verification purposes

Automatically Collected Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Cookie and tracking information
Referral URLs

4. How We Use Your Information

We use collected information to:

Create and manage user accounts
Process orders and payments
Deliver products and services
Communicate with customers and vendors
Provide customer support
Verify vendor identities
Improve website performance and functionality
Detect fraud, abuse, and unauthorized activity
Comply with legal obligations
Send transactional and service-related communications

Where permitted, we may also send marketing communications. Users may unsubscribe at any time.

5. Payment Processing

Shop Mart supports payments through third-party payment providers, including:

Stripe
Penny Pinch
Fygaro
Bank Wire Transfer

Payment information is processed by the relevant payment provider according to their respective privacy and security policies.

Shop Mart does not store complete credit or debit card details on its servers.

6. Marketplace Vendors

Shop Mart is a multi-vendor marketplace.

When you place an order with a vendor, certain information may be shared with that vendor, including:

Customer name
Delivery address
Contact information
Order details

Vendors are required to use customer information solely for order fulfillment, customer support, and lawful business purposes.

7. Cookies and Tracking Technologies

Shop Mart uses cookies and similar technologies to:

Maintain user sessions
Remember account preferences
Analyze website traffic
Improve website performance
Provide security features

Users may configure browser settings to block or remove cookies; however, certain website features may not function properly.

8. Sharing of Information

We do not sell personal information.

We may share information with:

Service Providers

Payment processors
Website hosting providers
Email service providers
Analytics providers
Customer support systems

Legal Requirements

We may disclose information when required by:

Applicable laws
Court orders
Government authorities
Law enforcement agencies

Business Transfers

If Shop Mart Ltd. undergoes a merger, acquisition, restructuring, or sale, personal information may be transferred as part of the transaction.

9. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we strive to protect personal information, no internet-based system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill business purposes
Complete transactions
Resolve disputes
Enforce agreements
Comply with legal and regulatory obligations

11. Your Rights

Subject to applicable laws, users may request:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Withdrawal of consent where applicable

To submit a privacy request, contact:

privacy@shopmartslu.com

We may require verification of identity before processing requests.

12. Children’s Privacy

Shop Mart is not intended for persons under the age of 18 without parental or legal guardian supervision.

We do not knowingly collect personal information from children without appropriate authorization.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Shop Mart is not responsible for the content, security, or privacy practices of external websites.

Users should review the privacy policies of any third-party websites they visit.

14. International Data Transfers

Some service providers used by Shop Mart may store or process information outside Saint Lucia.

By using the website, users acknowledge that information may be transferred, stored, or processed in other jurisdictions that may have different data protection laws.

15. Changes to this Privacy Policy

Shop Mart may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

16. Contact Us