Shop Mart is Saint Lucia’s Online Marketplace, connecting customers with independent vendors through a secure and convenient online platform.

No.
Shop Mart provides the marketplace platform that connects customers with independent vendors. Products and services available on Shop Mart are sold directly by the respective vendors unless expressly stated otherwise.

General Enquiries: info@shopmartslu.com
Customer Support: support@shopmartslu.com
Privacy Requests: privacy@shopmartslu.com

Simply browse products, add your desired items to your cart, proceed to checkout, choose your payment method, and complete your purchase.

Products and services are sold by independent vendors using the Shop Mart marketplace.

Delivery times vary by vendor, product, and delivery location.
Estimated delivery timeframes are provided by vendors and may vary depending on circumstances.

Eligible products may qualify for returns or refunds in accordance with our Return & Refund Policy.

Refund requests for eligible products must generally be submitted within seven (7) calendar days after the order is marked as completed.

You should contact the vendor and/or Shop Mart Customer Support as soon as possible and provide photographs or other evidence where available.

If you receive an incorrect item, please contact the vendor or Shop Mart Customer Support promptly so the issue can be reviewed.

Visit our Become a Vendor page and complete the vendor registration process.
Once approved, you can begin listing products and accepting orders.

🏆 Founding Vendor

• First 50 approved vendors only
• 10% commission
• Up to 50 products
• Commission rate locked for 2 years

Starter Plan

• Free
• 15% commission
• Up to 30 products

Business Plan

• EC$99 per month
• 10% commission
• Unlimited products

The Founding Vendor Program is a limited-time opportunity available to the first 50 approved vendors on Shop Mart.
Benefits include:

• Reduced 10% commission rate
• Up to 50 products
• Founding Vendor recognition
• Commission rate locked for two years

Vendors may sell products that comply with Shop Mart policies and applicable laws.
Examples include:

• Electronics
• Fashion
• Health & Beauty
• Home & Living
• Groceries
• Hardware & Tools
• Agricultural products
• Handmade products
• Locally manufactured products

Examples include:

• Illegal products
• Counterfeit goods
• Stolen goods
• Unauthorized replicas
• Products that violate intellectual property rights
• Dangerous or prohibited products

Please review our Marketplace Policy for complete details.

Vendor earnings accumulate in your vendor account until they become eligible for payout into your bank account.

The minimum payout threshold is:
EC$100.00
Balances below this amount remain in your account until the threshold is reached.

Completed orders are held for seven (7) days to allow time for customer refund requests and dispute resolution on eligible refundable products.

Eligible vendor payouts are processed twice monthly:

• 1st of each month
• 16th of each month

Qualifying payouts are generally processed within two (2) business days following the payout date.

Yes.
Vendors may:

• Deliver products themselves
• Use their own delivery staff
• Use independent delivery contractors
• Use third-party courier services

Yes.
Vendors are free to use suitable delivery or courier services for order fulfillment.

The 🇱🇨 Made in Saint Lucia category highlights products that are genuinely produced within Saint Lucia.

Products must be:

Shop Mart is committed to supporting local businesses, entrepreneurs, manufacturers, artisans, and agricultural producers while helping customers discover authentic Saint Lucian products.