Refund and Returns Policy
Effective Date: January 8th, 2026
Business Registered Name: Shop Mart
Website: https://shopmartslu.com
Email: info@shopmartslu.com
1. General Policy
- At Shop Mart, we want you to be satisfied with your purchases. This Refund & Returns Policy explains how refunds, returns, and exchanges are handled across our marketplace.
2. Eligibility for Returns
- Items may be returned within 7 days of delivery or pickup.
- Products must be unused, in original packaging, and accompanied by proof of purchase.
- Certain items are non-returnable, including:
- Perishable goods (fresh produce, food, beverages).
- Personal care items (cosmetics, skincare, hygiene products).
- Digital products or services.
- Customized or handmade items (unless defective).
2. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Approved refunds will be issued to the original payment method: Stripe, Credit Cards, Local Bank Transfers, or Checks.
- Refunds may take 5–10 business days depending on your payment provider or bank processing times.
3. Exchanges
- Exchanges are allowed for defective or damaged items, subject to vendor approval.
- Customers must notify Shop Mart or the vendor within 7 days of delivery or pickup.
4. Vendor Responsibility
- Vendors are responsible for honoring this Refund & Returns Policy unless otherwise stated in their store policies.
- Vendors must clearly indicate if their products have special return conditions.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Vendors may provide prepaid return labels at their discretion.
6. Marketplace Mediation
- If a dispute arises between a customer and vendor, Shop Mart may step in to mediate.
- Shop Mart reserves the right to issue refunds directly in cases of vendor non-compliance.
7. Contact Us
For questions or concerns about refunds and returns, contact us at:
Email: info@shopmartslu.com
Website: https://shopmartslu.com/contact