Shipping & Delivery Policy
Effective Date: 1-July-2026
Website: shopmartslu.com
This Shipping & Delivery Policy explains how orders placed through the Shop Mart marketplace are fulfilled and delivered.
By placing an order through Shop Mart, customers agree to the terms outlined in this policy.
1. Marketplace Delivery Model
Shop Mart Ltd. operates an online marketplace connecting customers with independent vendors.
Shop Mart does not store, package, transport, ship, or deliver products listed by vendors unless expressly stated otherwise.
Each Vendor is solely responsible for the fulfillment and delivery of orders placed through the Shop Mart marketplace.
Vendors may:
- Deliver orders using their own personnel.
- Utilize independent delivery contractors.
- Utilize courier or logistics providers.
- Use any lawful delivery method suitable for their products.
2. Vendor Responsibility
Vendors are solely responsible for:
- Order preparation and packaging.
- Order fulfillment.
- Delivery arrangements.
- Delivery fees.
- Delivery timeframes.
- Delivery communications with customers.
- Providing accurate tracking information where available.
Vendors are expected to process and deliver orders in a timely and professional manner.
3. Delivery Areas
Delivery availability is determined by each Vendor.
Certain Vendors may restrict deliveries to specific locations within Saint Lucia.
Customers are responsible for confirming that delivery is available to their desired location before completing a purchase.
4. Delivery Fees
Delivery fees are determined solely by the Vendor.
Delivery charges may vary depending on:
- Delivery location.
- Product size or weight.
- Delivery urgency.
- Delivery method.
- Other vendor-specific factors.
Applicable delivery fees will generally be displayed prior to order confirmation.
5. Delivery Timeframes
Estimated delivery dates and delivery timeframes displayed by vendors are estimates only.
Actual delivery times may vary due to circumstances including:
- Weather conditions.
- Traffic conditions.
- Courier delays.
- Inventory availability.
- Vendor processing times.
- Events beyond the vendor’s reasonable control.
Shop Mart does not guarantee delivery dates or delivery timeframes.
6. Customer Responsibilities
Customers are responsible for providing:
- Accurate delivery information.
- Accurate contact details.
- Any special delivery instructions required.
Shop Mart and Vendors shall not be responsible for delays or failed deliveries resulting from inaccurate or incomplete delivery information supplied by customers.
7. Failed Delivery Attempts
Where delivery cannot be completed because:
- No recipient is available.
- The delivery address is incorrect.
- The customer cannot be contacted.
- Access to the delivery location is restricted.
The Vendor may:
- Attempt redelivery.
- Apply additional delivery charges.
- Arrange customer pickup.
- Cancel the order in accordance with applicable policies.
8. Proof of Delivery
Vendors are encouraged to maintain records of successful deliveries, including:
- Delivery confirmations.
- Signed receipts.
- Photographs.
- GPS delivery records.
- Courier tracking information.
Such records may be used in the resolution of customer disputes.
9. Lost, Stolen, or Damaged Deliveries
Customers should promptly report any delivery issues through Shop Mart or directly to the Vendor.
Vendors are responsible for investigating complaints relating to:
- Lost packages.
- Damaged products.
- Incomplete deliveries.
- Incorrect deliveries.
Where appropriate, Shop Mart may assist in facilitating communication between the customer and the Vendor.
10. Third-Party Delivery Providers
Vendors may choose to utilize independent delivery companies, couriers, or logistics providers.
Shop Mart is not responsible for:
- Delivery provider delays.
- Delivery provider errors.
- Lost packages.
- Damaged shipments.
- Service interruptions.
- Actions or omissions of delivery service providers.
11. Limitation of Liability
Shop Mart provides a marketplace platform that connects customers and independent Vendors.
Shop Mart does not act as a shipping company, courier, logistics provider, freight carrier, warehouse operator, or delivery service.
To the fullest extent permitted by law, Shop Mart shall not be liable for:
- Delivery delays.
- Failed deliveries.
- Lost shipments.
- Damaged packages.
- Incorrect deliveries.
- Delivery provider errors.
- Consequential losses arising from delivery issues.
Responsibility for delivery remains solely between the Vendor and the customer.
12. Force Majeure
Neither Shop Mart nor Vendors shall be liable for delays or failures resulting from events beyond their reasonable control, including:
- Natural disasters.
- Floods.
- Hurricanes.
- Earthquakes.
- Power outages.
- Internet outages.
- Government actions.
- Labor disputes.
- Pandemics.
- Transportation disruptions.
- Other force majeure events.
13. Changes to this Policy
Shop Mart may update this Shipping & Delivery Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
14. Contact Information
Shop Mart Ltd.
Almondale, Union
Castries, LC02 801
Saint Lucia
General Enquiries:
info@shopmartslu.com
Customer Support:
support@shopmartslu.com
Privacy Requests:
privacy@shopmartslu.com
Shop Mart Ltd. – Saint Lucia’s Online Marketplace
Shop Saint Lucia. Delivered. 🇱🇨