Shipping Policy

Effective Date: January 8th, 2026
Business Registered Name: Shop Mart
Website: https://shopmartslu.com
Email: info@shopmartslu.com

1. General Policy

  • Shop Mart vendors are responsible for shipping and delivering products to customers. This Shipping Policy explains delivery options, timelines, and responsibilities across our marketplace.

2. Delivery Methods

  • Local Delivery (Saint Lucia): Vendors may use local couriers or offer direct delivery.
  • Pickup Option: Customers may choose to pick up items directly from vendors where available.
  • Regional & International Shipping: Selected vendors may offer shipping outside Saint Lucia. Availability and costs will vary.

3. Delivery Timeframes

  • Local deliveries are typically completed within 2–5 business days.
  • Regional and international deliveries may take 7–21 business days, depending on courier services.
  • Pickup orders are available within the vendor’s stated business hours.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on delivery method, location, and product weight/size.
  • Free shipping may be offered by vendors for promotional purposes.
  • Customers are responsible for any customs duties or import taxes for international orders.

5. Tracking & Notifications

  • Vendors are encouraged to provide tracking numbers where available.
  • Customers will receive email notifications once orders are shipped.

6. Vendor Responsibility

  • Vendors must ship products promptly and provide accurate delivery estimates.
  • Vendors are responsible for packaging items securely to prevent damage.
  • Vendors must clearly state if certain products are not eligible for shipping (e.g., fragile or oversized items).

7. Delays & Issues

  • Shop Mart is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
  • Customers should contact vendors directly for shipping inquiries.
  • If a vendor fails to deliver, Shop Mart may step in to mediate and issue refunds under the Refund & Returns Policy.

8. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Email: info@shopmartslu.com
Website: https://shopmartslu.com/contact